Claims/Complaints
Sometimes the arrangement
doesn't really turned out the way you would have reason to
expect. You were asked to accept a smaller cabin, the food was
lousy, the staff were not the slightest service minded.
There are many cases in life when it is necessare to give a
complaint.
This is what you shall remember:
IF you have reason to complain, please do it right the way -
at the terminal, on board the ferry, at the port office.
Please ask to see a senior member of the staff. Onboard it is
the ship's information officer. Normally he or she is found in
the reception/information desk.
In 9 cases out of 10, he or she will be able to act in order
to keep you satisfied. If this is not the case, please make a
note of the officer's name, the ship's name, date and time and
write a complaint to Ferry Center upon arrival in Sweden again,
explaining what has happened.
 The claim should be sent
by snailmal to The Marketing Manager, Ferry Center, Gaffelgränd 16, 271 42 Ystad,
(or by email: marknad@ferrycenter,se) not later than 3
weeks after the incident. It must be in writing.
Ferry Center will now help you to get compensation from the
operator.
If you are not satisfied with Ferry Center's
handling, in Sweden you should address yourself to Allmänna
Reklamationsnämnden. |
